FAQ
- What health trackers (FitBit, etc.) does the app support?
- Can my plans be longer than 14 or 28 days?
- What if I just want my clients to track their food and movement, do I need to assign them a specific plan?
- How many plans can I assign to a client at one time?
- What mobile platform does the app work with?
- Is there an app for Practitioners to manage their patients/ clients?
- I assigned the wrong start date / need to change the start date for a client.
- My client states there is no plan assigned in the Well World Mobile app, but one was definitely assigned to them.
- What to do if a patient has not received the sign-up / welcome email with the app password?
- Can I edit the Welcome Email?
- If my client has finished a plan and I start them on a new plan and it is not refreshing...do they need to delete the app and download again or is there a different way to get the new assigned plan?
- My patient doesn't want to receive the pre-scheduled messages that are part of the plan. How do I end them?
- I get an error message that my email is invalid
- How do I resent the Welcome email to my patient?
- Is there a website version of the app for patients?
- What if my patients have issues with the Well World app?
- Can I have my own branded app?
- I have my own program, can I use that with Well World?
- How will I know what my clients / patients see in the mobile application?
- How do I capture a screenshot on my desktop computer or laptop?
- How do I capture a screenshot on my mobile device
- The Well World App Home Screen